FAQ’s – Priniz

Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact us within 24 hours of placing it. You can reach us by emailing [email protected]. We will make every effort to accommodate your request. However, please note that once an order has been shipped, it cannot be modified or canceled.
Do I need to provide my billing address when placing an order?
Yes, you will need to provide your billing address during the checkout process. This is necessary for payment processing and fraud prevention purposes.

How long will it take for my order to arrive?
Delivery times may vary depending on your location and the shipping method you select during checkout. We offer a range of shipping options, including standard and expedited shipping. Once your order has been shipped, you will receive an estimated delivery date.
How will I know when my order has been shipped?
Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information. You can use this information to track the progress of your package and estimate its delivery date.

What is your return policy?
We currently don’t offer returns. Instead, we provide free replacements for defective items. No need to return the original item.
How long will it take to receive a refund?
Refunds are typically processed within 72 – 96 business hours after we receive the returned item. The exact timing of your refund may vary depending on your payment method and the processing times of your bank.

Can I cancel my order after it has been placed?
If you need to cancel an order, contact us within 24 hours of placing it. You can reach us by emailing [email protected]. We will do our best to accommodate your request. However, please note that once an order has been shipped, it cannot be modified or canceled.
Will I receive a full refund if I cancel my order?
If you cancel your order before it has been shipped, you will receive a full refund. If your order has already been shipped, you may be eligible for a partial refund depending on the specific circumstances.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal as payment methods on our website.
When will my credit card be charged?
Your credit card will be charged at the time of placing your order.
Is it safe to enter my credit card information on your website?
Yes, it is safe to enter your credit card information on our website. We use industry-standard SSL encryption to protect your payment information during transmission. Our website is regularly monitored for security vulnerabilities to ensure that your information is secure.

If you have any further questions or need assistance, please feel free to contact us:

Office Address: 921 Pleasant Valley Ave, Mount Laurel, NJ 08054, United States
Office In Vietnam: 3rd floor, New Skyline building, Nguyen Khuyen Street, Van Quan, Ha Dong, Hanoi, 12109, Vietnam
Time Support: Mon-Fri: 9:00 am – 5:00 pm; closed on Sat, Sun. GMT -8 (You can still email us outside of business hours and we will respond within 24 hours)
Email: [email protected]