Terms of Service

Welcome to Priniz! By using our website and services, you agree to be bound by the following terms and conditions (the “Terms of Service”).

Use of our Services

Welcome to Priniz. By using our website and services, you agree to comply with our terms of service. You must be at least 16 years old to use our website and services. You are responsible for maintaining the confidentiality of your account information, including your username and password.

You agree to use our website and services only for lawful purposes and in accordance with our terms of service.

Intellectual Property Rights

All content on our website, including text, graphics, images, and logos, is the property of Priniz and is protected by United States and international copyright laws. You may not use our content for commercial purposes without our express written permission.

Trademarks

All trademarks, service marks, and trade names of Priniz used on our website are trademarks or registered trademarks of Priniz.

Pricing and Payment

All prices on our website are in United States dollars and are subject to change without notice. We accept payment by credit card, debit card, and PayPal. You agree to pay for all products and services ordered through our website.

We accept payment by Visa, MasterCard, Stripe and PayPal. We may also offer gift cards for purchase on our website.

Shipping and Delivery

For orders shipped within the USA, the shipping fee is $7.99. For international orders, the shipping fee is $13.99

Order processing time: After receiving your order, we conduct an inspection and produce the item according to your request. The production time depends on the complexity of the product and any personalized requests you have made. On average, the processing time takes about 1 – 4 days.

Transit time: The estimated delivery time for your order will depend on your location.

Returns and Refunds

We offer a 27-day return policy for most products. We currently don’t offer returns. Instead, we provide free replacements for defective items. No need to return the original item. Please see our return policy for more information.

Cancellation

If you wish to cancel your order, please contact our customer service team as soon as possible. We may be able to cancel your order if it has not yet shipped. Please see our cancellation policy for more information.

Disclaimer of Warranties

We make no warranties or representations about the accuracy or completeness of our website or services. We are not responsible for any errors or omissions on our website. We do not warrant that our website or services will be uninterrupted or error-free. We are not responsible for any damages arising from the use of our website or services.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising out of your use of our services. We make no warranty or representation, either express or implied, regarding the accuracy, reliability, or completeness of any information provided on our website.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising out of your use of our services or your breach of these terms of service.

Termination

We reserve the right to terminate your access to our services at any time for any reason, without notice.

Changes to the Terms of Service

We may modify these terms of service at any time. If we make material changes to these terms, we will notify you by email or by posting a notice on our website. Your continued use of our services after any such changes have been made constitutes your acceptance of the new terms of service.

Governing Law

These terms of service shall be governed by and construed in accordance with the laws of the jurisdiction in which we are located.

Dispute Resolution

Any dispute arising out of your use of our services shall be resolved through arbitration in accordance with the rules of the American Arbitration Association. The decision of the arbitrator shall be final and binding on all parties.

Severability

If any provision of these terms of service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These terms of service constitute the entire agreement between you and us and supersede all prior agreements or understandings, whether written or oral, relating to your use of our services.

Contact Us

  • Office Address: 921 Pleasant Valley Ave, Mount Laurel, NJ 08054, United States
  • Office In Vietnam: 3rd floor, New Skyline building, Nguyen Khuyen street, Van Quan, Ha Dong, Hanoi, 12109, Vietnam
  • Time Support: Mon-Fri: 9:00 am – 5:00 pm; closed on Sat, Sun. GMT -8 (You can still email us outside of business hours and we will respond within 24 hours)
  • Email: [email protected]